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Sheffield Homes Given a Clean Bill of Health
Sheffield Homes, the Company which manages council housing in the city, has been given a clean bill of health by Government inspectors.
The Company passed its annual Charter Mark inspection with flying colours, receiving approval from the Cabinet Office that it is delivering excellent customer services. Tenants and staff were involved in the ‘health check’, which looked into a variety of customer services including complaints handling, communication and customer service centres.
Sheffield Homes was praised for making significant improvements in all of its services over the past year, reflected in improved performance and increased customer satisfaction. The assessor commended the Company’s frontline staff, its work to improve its procedure for managing complaints and feedback, as well as the high satisfaction levels for its customer newsletter.
The Charter Mark assessor was particularly impressed with the enthusiasm of staff at the First Point Offices located in neighbourhoods such as Hillsborough and Crystal Peaks, and also with the commitment that Sheffield Homes staff demonstrate in building strong relations with local communities.
Peter Morton, Chief Executive of Sheffield Homes, commented, "Charter Mark highlights our customer focussed approach and dedication to continuously developing services for the benefit of our customers, partners, staff and the wider community. This Standard is testament to the fact that we constantly aim to raise the bar for housing services across Sheffield."
Charter Mark is recognised as the tool for continuous improvement in customer service and is unique in its focus on the service the customer actually receives. Using the Charter Mark principles helps organisations determine what the customer wants and how that can be delivered effectively.