New golden number for housing enquiries north of the city
Sheffield Homes has launched a single contact telephone number for customers accessing housing services on the north side of the city. Ends
The new ‘golden number’ – which is 293 0000 - aims to make it easier for tenants to contact us and get a prompt, helpful response to all housing enquiries, except repairs.
Highly trained Customer Service Assistants will answer the call. They aim to deal with most calls without the need to transfer the customer to someone else.
The new telephone number covers all phone enquiries from tenants of sheltered housing as well as those covered by offices at Stocksbridge, Chapeltown, Verdant Way, Wordsworth Avenue, Hillsborough, Burngreave and Darnall. The lines are open between 8am and 5.30pm.
The new number does not apply to day-to-day repairs, which tenants should continue to report to Kier’s service centre on 273 5555.
“We provide such a wide range of services that we recognise it can sometimes be difficult to get the information you need straightaway,” said Janet Parry, Director of Housing Management at Sheffield Homes.
“We have launched this new number to ensure that any housing enquiry is dealt with promptly and efficiently. It’s part of our ongoing commitment to improving customer service wherever we can.”
By early next year, there will also be a single contact number for the south side of the city.