Customer survey captures views on housing service
Thousands of questionnaires will be distributed across the city from next week as Sheffield Homes launches its annual Customer Satisfaction Survey.
Around 3,500 customers are randomly selected to take part, with measures included in the process to ensure a mix of ethnicity, age and disability. Returned entries this year could win one of three £50 Meadowhall gift vouchers.
The survey aims to gather opinion on local housing services, identify what customers’ priorities are and put right any problems or issues raised.
It will capture views on a range of housing issues, including repairs, anti-social behaviour, customer care, and how to get involved.
Sheffield Homes uses the feedback to:
- Benchmark its services against other ALMOs (Arms Length Management Organisations), who will have used a similar survey with similar questions
- Identify and act upon customers’ suggestions and concerns
- Inform future service planning and review processes
- Analyse trends and compare with satisfaction levels from previous years
“This survey is hugely important because it gives us a snapshot of how our customers view us, what we’re doing well and where we could improve,” said Simon Richards, Assistant Director with Sheffield Homes.
“I would encourage anyone who gets a questionnaire this year to take the time to fill it in. The information and feedback we get will influence decisions we make about future services, as well as the standards we set ourselves.”
The survey can be translated or provided in a different format on request. Questionnaires will be distributed from 1st September. The deadline for customers to return it and get entered into the prize draw is Friday 17 October 2008.
Anyone wanting more information or help with the questionnaire should call Sheffield Homes on 293 0000 (for North Sheffield or sheltered housing) or 205 3333 (for South Sheffield).
Or read our Frequently Asked Questions for the Customer Satisfaction Survey