Mystery Shoppers Wanted

Sheffield Homes is inviting wannabe detectives, super sleuths and budding actors to join a bank of mystery shoppers to evaluate services provided in its housing offices. 

 

“Mystery shoppers test our frontline services for us as any customer would.” said Simon Richards, Assistant Director of Business Development at Sheffield Homes.

 

“They report back with detailed findings that help us assess how well we’re doing and where we need to improve.  From the results we produce an action plan to tackle any areas that have been identified as a problem.”

 

Almost any tenant can become a mystery shopper.  The opportunity is open to any Sheffield Homes customer or Sheffield resident that pays a levy to their local Tenants and Residents Association, and is aged 17 and over.  Training, travel and carer expenses, and gift vouchers on completion of a mystery shopping activity, are offered to anyone taking part.

 

Pete Sockett, from Meadowhead, a tenant for 35 years, has been a mystery shopper for two years.  He said: “Most of all, I enjoy doing it.  You meet different people and get to travel about a bit. We help to highlight things that Sheffield Homes might not be aware of.”

 

If your interested in finding out more or taking part please contact Brian Hamlin in the Community Engagement Team at Sheffield Homes on 0114 273 5566 or email getinvolved@sheffieldhomes.org.uk