Customer survey captures views on housing service
Thousands of questionnaires will be distributed across the city this week as Sheffield Homes launches its annual Customer Satisfaction Survey.
Around 5,000 customers are randomly selected to take part in the survey, with measures included in the process to ensure a mix of ethnicity, age and disability. Returned entries this year could win one of three £100 prize draws.
The survey – carried out by BMG Research - aims to find out what people think about council housing services, what their concerns are, and how they think improvements could be made.
It captures their views on a range of housing issues, including access to services, rent, repairs, value for money and quality.
Sheffield Homes uses the feedback to:
- Benchmark its services against other ALMOs (Arms Length Management Organisations), who will have used a similar survey with similar questions
- Identify and act upon customers’ suggestions and concerns
- Inform future service planning and review processes
- Analyse trends and compare with satisfaction levels from previous years
“This survey is hugely important because it gives us a snapshot of how our customers view us, what we’re doing well and where we could improve,” said Simon Richards, Assistant Director with Sheffield Homes.
“I would encourage those people who get a questionnaire this year to take the time to fill it in. The information and feedback we get from it will influence decisions we make about service development and improvement, as well as the standards we set ourselves.”
The survey can be translated or provided in a different format on request. The deadline for customers to return it and get entered into the prize draw is Friday 20 October 2006.
Anyone wanting more information or help with the questionnaire should call BMG’s freephone helpline on 0800 358 0336 or email info@bmgresearch.co.uk
ENDS