Improvements in Customer Services Recognised during Customer Service Week
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Staff from Sheffield Homes will be marking the start of Customer Service Week by officially launching free fire safety risk assessments, offered by South Yorkshire Fire & Rescue, for its customers.
The assessment includes fire fighters identifying potential fire risks in the home such as electrical hazards or heaters and fires, planning escape routes in the event of a fire and providing advice about caring for smoke alarms.
National Customer Service Week, which runs from 1-7 October, is organised by the Institute of Customer Service as a week long celebration of customer service professionalism and commitment to providing excellent services to customers.
Customer Service Week marks a year of successes in customer services at Sheffield Homes, including:
- The completed roll out of the North and South call centres, which now handle over 32,000 calls every month
- The introduction of dedicated customer service teams in all public offices, which has resulted in 95% of in-person enquiries dealt with at the first point of contact
- Achieving the Governments Charter Mark status for excellent customer services
- The introduction of shredders in all public offices and sheltered housing schemes that customers can use free of charge to help combat identity theft
Jo Radcliffe, Customer Service Manager at Sheffield Homes said, “This has been a busy year for us, however all our efforts have resulted in increased customer satisfaction and improved services. We will be building on our successes over the last year and will continue to strive towards delivering outstanding customer services to all our customers.”
Recent results from the company’s Customer Satisfaction Survey show significant improvements in customer service with 95% of customers rating the handling of their call by the Sheffield Homes Call Centres as ‘Good’ or ‘Excellent’ – a 15% improvement on figures from 2006. This is also reflected in results from customer ‘Mystery Shoppers’ used by the company to monitor service levels. 90% of mystery shoppers felt they were treated in a courteous way whilst 85% of mystery shoppers had their enquiry dealt with the first member of Sheffield Homes staff they spoke to.
Customers interested in finding out more information about free fire assessments or to book an appointment for a fire officer to visit their home should contact South Yorkshire Fire & Rescue on 0114 253 2314 or visit www.syfire.gov.uk.
Colouring Competition
During Customer Service Week we held a childrens colouring competition. Older children were asked to create a picture along the theme of 'My ideal home'. Younger children could colour in the Sheffield Homes logo.
Attached below are a selection of the pictures we received.
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