Avoiding Disruptions

Sometimes the workers will need to turn off your water, gas or electricity. This could be for long periods during the day, but they will always turn them back on at the end of every working day or provide temporary services.

 

For older people and people with disabilities, we will try not to disrupt services for more than a 4 hour period.

 

If you have any special needs with services or toilets, please tell your Customer Liaison Advisor. They can plan around your needs and make the process as comfortable as possible for you.

 

If we have to move any of these to do the improvement work, we'll arrange to have them re-sited so you can still use your television and telephone.

 

If you need a break from the improvement work, your Customer Liaison Advisor may be able to arrange for you to spend some time in a rest property.