Looking for a New Home Customer Charter
The Looking for a New Home Customer Charter explains what you can expect when you apply for housing with Sheffield Homes. It was drawn up in consultation with tenants and residents from across the city.
The Customer Charter includes the following information:
- Service standards;
- Our promises to you;
- How we will know if we are keeping to the standards;
- Contact details for you to tell us how we are doing.
To look at the Customer Charter, open the document at the bottom of this page.
Proof of Identity required before signing up for a tenancy
When we offer you a property, we will ask you for proof of your identity. You can get further information about what forms of identification we need to see from either:
- Your local Area Housing Office
- First Point - Howden House, 1 Union Street, Sheffield S1 2SH
- First Point - Unit 7, Hillsborough Barracks, Sheffield S6 2LR
- First Point at Crystal Peaks, 1 - 3 Peaks Square, Sheffield S20 7PH
- First Point at Chapeltwon, Chambers Court, 1b Station Road, Chapeltwon, S35 2XE
- Sheffield Property Shop - 18-22 Union Street, Sheffield S1 2JP
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Downloads
This leaflet tells you about the standards you can expect from us when you first apply for housing up until the point you sign for your new tenancy. (105 KB)