Home » FAQs
Frequently Asked Questions
This section of our website aims to answer some of the most frequently asked questions (FAQs) about Sheffield Homes and the range of housing services we provide.
The questions are split into the following 18 sections:
There is a short description under each section title to help you find the section you need.
If you have a question that is not answered below please email us on enquiries@sheffieldhomes.org.uk or telephone your local call centre:
0114 205 3333 - Central, South East and South West
0114 293 0000 - North, East, North West and Sheltered
Adaptations
This section looks at frequently asked questions about adaptation to your home. It includes, amongst others: how to access the adaptations service, the assessment, what type of equipment you may receive and the time it may take to complete major work.
What information do I need to tell the staff from Neighbourhoods and Community Care if I self refer?
Anti-Social Behaviour
This section looks at frequently asked questions about anti-social behaviour. It includes, amongst others: what anti-social behaviour is, how to report anti-social behaviour and explains how we investigate problems.
Community Engagement
This section looks at frequently asked questions about getting involved with Sheffield Homes and our community engagement work. It includes, amongst others: the different ways you can become involved with us, looks at what a 'TARA' is and what they do, explains what a levy payment is and answers questions on the good neighbour agreement.
Complaints, Praise and Suggestions
This section looks at frequently asked questions about customer feedback and how you can give complaints, praise and suggestions to Sheffield Homes, with further advice on how Sheffield Homes will respond to your feedback.
Customer Satisfaction Survey 2008
This section looks at frequently asked questions about the Customer Satisfaction Survey 2008. This includes, amongst others: what is the Customer Satisfaction Survey 2008 and why we are doing it, will the information given in the survey be confidential, and who to contact if you have any further queries about the survey.
Environmental Services
This section looks at frequently asked questions about environmental services such as pest control
Estate Services
This section looks at frequently asked questions about the estate services we provide in your local area. This includes, amongst others: how to report graffiti, flytipping and syringes in your local area.
Information About Your Tenancy
This section looks at frequently asked questions about your tenancy conditions with Sheffield Homes including what you need to do if you want to make any alterations to your home.
Investment – Decent Homes
This section looks at frequently asked questions about the Decent Homes programme that is currently taking place in Sheffield. It includes, amongst others: contact information for the Decent Homes contractors and Sheffield Homes' Investment Teams, answers questions about the length of time it will take, what choices you have and how to give us feedback on the work.
Leaseholders
This section looks at frequently asked questions useful for leaseholders. It includes, amongst others: how the service charge is broken down, what the service charge covers, what to do if you cannot pay the charge and who you should contact if you need any further information.
Personal Information Collection
This section looks at frequently asked questions about the collection of tenants' personal information. It answers question on what information we do collect, what we use it for and how we make sure it is safe and secure.
Rehousing
This section looks at frequently asked questions about rehousing. This includes, amongst others: how to apply for rehousing, how the 'First Come First Served' system works, about 'bidding' and where you can find out what properties are currently available.
Rent
This section looks at frequently asked questions about rent charges. It includes, amongst others: the different ways you can pay your rent, where you can pay your rent, a section on contents insurance and how to pay off any former rent arrears.
Repairs and Maintenance
This section looks at frequently asked questions about repairs and maintenance in your home. It includes, amongst others: reporting repairs, claiming money towards decoration costs following certain repairs in your home, claiming money for work you have done when you leave a house and how long it will take for a repair to be completed.
Sheltered Housing
This section looks at frequently asked questions about sheltered housing. This includes, amongst others: the benefit of sheltered housing, the cost, who can apply to live in sheltered housing and explains where sheltered housing is in Sheffield.
Stock Reduction - Demolition
This section looks at frequently asked questions about the stock reduction project taking place in Sheffield. It includes, amongst others: what to do if your home is planned for demolition, eligibility for homeloss or disturbance payments, and moving out of your home.
Translations and Interpretation Services
This section looks at frequently asked questions about our translations and interpretation services