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How are we doing?
Sheffield Homes has been awarded a prestigious national quality standard for excellence in our customer service. Find out more about our Charter Mark Success. We are committed to providing the best service possible.
To help us do this, we continually monitor performance to highlight best practice and areas for improvement. This covers all service areas, from rent collection to customer satisfaction. Find out more about how we're performing in key services and geographical areas of the city.
Tenants and residents can now access the internet-based performance management system used by Sheffield Homes to monitor day-to-day repairs performance. Why not find out how the Panagraph system works.
We are committed to making sure that everyone has equal access to our services, recognising the diversity that exists in the communities we serve. Find out how we monitor equalities and diversity.
You can also read our Customer Charters, which describe the standards we will meet in providing a range of housing services.
It is important for us to continually monitor and gain your views on our service. If you would like to contact us, whether it is a complaint, praise or suggestion, we would be happy to hear from you.