What our customers can expect from us
Sheffield Homes works to a set of customer charters that describe the standards we will meet in providing a range of housing services. The charters – which cover all our main activities - ensure that customers know what to expect from us.
We have drawn up the standards in consultation with customers from across the city. We check the service that customers receive against these standards to make sure we live up to our promises.
Our Customer Service Charter covers all aspects of customer service such as:
- How quickly we reply to customers when they contact us
- Making sure the information we provide is easy to understand
- How well we keep customers informed
- Making sure we respond properly to complaints
We also have customer charters for specific services, which cover:
You can contact us by:
- Telephone: 0114 293 0000 or 0114 205 3333
- Fax: 0114 27 36637
- Post: Sheffield Homes, Customer Services Team, New Bank House, PO Box 1918, Sheffield S1 2XX.