Panagraph - Performance at your fingertips

We can now offer tenants and residents an insight into the performance of the Day-to-Day Repairs and Vacant Repair / Re-let Service provided by Sheffield Homes in partnership with Kier Sheffield LLP and the Decent Homes Improvement Works provided by Sheffield Homes in partnership with Partnering Contractors, using the web-based Performance Management system Panagraph.

 

Panagraph is internet-based, which allows wider access and involvement from interested parties and provides direct access to performance data from the repairs service used daily by Sheffield Homes.

 

The Panagraph software is based on a simple concept using radar charts, which are interactive to let the viewer click on what they want to see.

 

In the downloads section at the bottom of this page the ‘Panagraph Software Aid’ can be selected, which will give you an example of the Panagraph screen layout and a description of how each window is used. 

 

To measure the performance of Day-to-Day Repairs and Vacant Repair / Re-Let Service we use Key Performance Indicators, which have been called SKIs (Sheffield Kier Indicators).

 

To measure the performance of Decent Homes Improvement Works we use Key Performance Indicators (KPIs).

 

Each SKI / KPI has a definition; this details what the indicators measure, how and why this information is collected, and how we get a performance score from data collected.

 

These definition documents can be found in the downloads section at the bottom of this page.

 

The Sheffield Housing Tenant Model is a summary of SKIs used for the performance management of the Day-to-Day Repairs and Vacant Repair / Re-let Service collated monthly by Housing Area.

 

The Decent Homes Tenant Model is a summary of KPIs used for the performance management of the Decent Homes Improvement Works collated quarterly by Housing Area.

 

Both Models can be viewed by following this link; Panagraph Website Link (new window)

 

The link will open the Panagraph Login page, to access the Tenant Models enter the following;

 

Login: sheffield     Password: tenant

 

Then to investigate the performance of the:

 

Day-to-Day Repairs and Vacant Repair / Re-let Service select the ‘Sheffield Housing Tenant Model’ and click the view button to open the model.

 

Decent Homes Improvement Works select the 'Decent Homes Tenant Model' and click the view button to open the model.

 

Instructions to help you understand and use Panagraph can be found in the downloadable documents section below.

 

If you wish to provide feedback or you have any queries please contact us using the email address below (please quote ‘Panagraph’ in the email subject box);

enquiries@sheffieldhomes.org.uk