Performance Management
We use performance management to help us improve the service we provide to our customers.
This involves continually monitoring performance by producing regular reports that highlight best practice and areas for improvement. Where improvements are needed, we identify solutions and put them into practice, with close monitoring to see if they are working. Where we are performing well, we highlight areas of best practice to build on and apply to different aspects of the service.
The performance management process involves constantly re-evaluating how well we are doing and setting ever more challenging targets to ensure we continue to provide an excellent service to our customers.
Our performance is mainly measured using performance indicators that show how well we are doing in certain service areas.
These cover areas such as:
Performance indicators can measure anything from customer satisfaction to rent collection. The topics are wide ranging and aim to cover every aspect of the service we provide.
The following pages show how we're performing where you live:
Housing facts and figures
The Annual Facts and Figures Report (new window) provides a broad statistical overview of the activities of Sheffield City Council's Housing Service and Sheffield Homes between 1st April 2006 and 31st March 2007.