How are we performing in the North Area
We are continually looking to improve our services and regularly check how well we are doing against targets that ensure our standards remain high.
Here is a snapshot of how we did between April and June 2008:
Percentage satisfied with final outcome in an Anti-Social Behaviour case:
Our Performance 72.1%
Our Target 71%
Are we on target? Yes
Graffiti removed from land managed by Sheffield Homes within time limit (1 day of being reported for offensive graffiti, 2 days for non-offensive graffiti):
Our Performance 99.4%
Our Target 98%
Are we on target? Yes
Flytipping (on land managed by Sheffield Homes) removed within one working day of being reported:
Our Performance 98.1%
Our Target 98%
Are we on target? Yes
Percentage satisfied with support offered during an Anti-Social Behaviour case:
Our Performance 77.3%
Our Target 74%
Are we on target? Yes
Customer correspondence responded to within 21 days:
Our Performance 98.0%
Our Target 95%
Are we on target? Yes
Average number of days taken to re-let vacant properties:
Our Performance 38.8 days
Our Target 41 days
Are we on target? Yes
Percentage satisfied with the repairs service provided by Sheffield Homes and Kier:
Our Performance 84.0%
Our Target 87%
Are we on target? No
We are not hitting our target – what are we doing about it?
We are working with Kier to improve satisfaction, which includes holding a forum for ethnic minority groups.
For more details on Performance Information please email the Performance Management Team.
Find out more information about the North Sheffield area.