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Home » How are we doing? » Performance Management » Repairs and Maintenance

How are we performing on Repairs and Maintenance?

We are continually looking to improve our services and regularly check how well we are doing against targets that ensure our standards remain high.
 
Here is a snapshot of how we performed on repairs and maintenance between April and June 2008:
 
 
Percentage of urgent repairs completed in time:
 
            Our Performance                                  98.07%
            Our Target                                               96.5%
            Are we on target?                                    Yes
 
 
Percentage satisfied with the repairs service provided by Sheffield Homes and Kier:
 
            Our Performance                                  84.5%
            Our Target                                              87.0%
            Are we on target?                                    No
 
We are not hitting our target – what are we doing about it?
We are working with Kier to improve satisfaction, which includes holding a forum for ethnic minority groups.
 
 
For more details on Performance Information please email the Performance Management Team.
 
Find out more information about repairs & improvements.

Generated: 21/08/2007   |   Modified: 23/09/2008 by Helen Simpson
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