Estate services
What are your service standards for block cleaning?
Our responsibilities
We want to make sure that all our tenants and residents get a first class service. We aim to maintain the highest possible standard of cleanliness in block cleaning.
We’ll keep clean:
-
Stairs
-
Windows
-
Railings
-
Internal walkways
-
Lifts
-
Walls
-
Doors
-
Lobby areas
We’ll also take prompt action to ensure that:
-
Blocked rubbish chutes are cleared
-
Dangerous items are removed
-
Fly tipped/dumped items are removed
-
Graffiti is removed
Your responsibilities
-
Please do not fly tip/dump black bags or other waste in the communal areas or next to the rubbish chutes or bin rooms.
-
Please dispose of your refuse properly using the rubbish chutes or bins provided.
-
Please take larger items of waste to Dump-it sites (alternatively, please contact Veolia for the removal of bulky items on 0114 2734567).
If you need further advice on getting rid of rubbish, or if you have any other queries about block cleaning, please contact your local Estate Services team.
Phone
If you live in the North of the city, please call us on 0114 2930000
If you live in the South of the city, please call us on 0114 2053333
(Phone lines are open Mon to Fri 8.00am - 5.30pm)
Email
You can email us at: enquiries@sheffieldhomes.org.uk
Area Office
You can also contact us at any Area Housing Office.
top of page
Who do I need to contact to get graffiti removed?
If you have any problems with graffiti on land or property managed by Sheffield Homes, you need to contact us at Sheffield Homes. You can do this in a number of ways:
Phone
If you live in the North of the city, please call us on 0114 2930000
If you live in the South of the city, please call us on 0114 2053333
(Phone lines are open Mon to Fri 8.00am - 5.30pm)
Email
You can email us at: enquiries@sheffieldhomes.org.uk
Area Office
You can also contact us at any Area Housing Office and we will arrange for its removal.
We always aim to
- Remove graffiti within 2 working days
- Remove any offensive / racist graffiti within 1 working day
In some cases, where removal involves major work, Sheffield Homes may contact Streetforce to do this for us.
Graffiti that is on land or property not managed by Sheffield Homes.
If you have any problems with graffiti on land or property not managed by Sheffield Homes, you need to contact Streetforce on 0114 2734567 or email streetforce@sheffield.gov.uk
The Streetforce service is available to private, commercial and owner-occupied properties, subject to a free survey and access arrangements. Please note that there is a charge for this service.
.top of page
How do I report flytipping or dumped rubbish?
Flytpping on Sheffield Homes land should be reported to us as soon as you notice it.
You can do this in a number of ways:
Phone
If you live in the North of the city, please call us on 0114 2930000
If you live in the South of the city, please call us on 0114 2053333
(Phone lines are open Mon to Fri 8.00am - 5.30pm)
Email
You can email us at: enquiries@sheffieldhomes.org.uk
Area Office
You can also contact us at any Area Housing Office and we will arrange for its removal.
Flytipping should be removed within one working day of being reported to Sheffield Homes.
Any flytipping on land or property not managed by Sheffield Homes should be reported to Street Force at the Sheffield City Council contact centre on 0114 2734567.
You can also email Streetforce using the address: streetforce@sheffield.gov.uk
top of page
How can I get syringes removed?
Syringes on Sheffield Homes land should be reported to the relevant area housing office, who will arrange for its removal via the Estates Services Team.
You can do this in a number of ways:
Phone
If you live in the North of the city, please call us on 0114 2930000
If you live in the South of the city, please call us on 0114 2053333
(Phone lines are open Mon to Fri 8.00am - 5.30pm)
Area Office
You can also contact us at any Area Housing Office and we will arrange for its removal.
Syringes should be removed within 4 working hours of being reported.
Any syringes on land or property not managed by Sheffield Homes should be reported to Street Force via the Sheffield City Council contact centre on 0114 2734567.
Email: streetforce@sheffield.gov.uk
top of page
Do you install burglar alarms?
Burglar alarm installation schemes are currently managed by officers in the Estate and Tenancy Management Unit at Sheffield Homes.
Police crime statistics are used as a guide to where theses schemes will be located.
If you are eligible for a burglar alarm, it will involve an increase of your gross weekly rent by £2.35 per week. This cost covers maintenance and repairs.
Please contact the team via email on enquiries@sheffieldhomes.org.uk or alternatively call the team on 0114 2053333 or 0114 2930000 or more information.
top of page