Anti-social behaviour policy  

We will tackle, not tolerate anti-social behaviour. We believe to enjoy peace and quiet in your own home, feel safe and secure and not have to suffer the anti-social activities of others.  Anti-social behaviour causes real misery for people who simply want to get on with lives.  It can range from serious acts of violence and harassment, to more 'everyday' incidents like noise nuisance. Our approach is to try to change behaviour using a variety of approaches and interventions. 

However, we will take a tough stance when perpetrators refuse to mend their ways.  We have no hesitation in using all the powers available to us to take action against troublemakers. We believe that the public should be aware of the strong action we take when dealing with anti-social behaviour. Therefore, we will always issue a press release of our successful court cases to the local media and we will include the names of the perpetrators who caused the anti-social behaviour.

We are committed to deaing with anti-social behaviour quickly, effectively and comprehensively. We will do this by:

• Always investigating complaints of anti-social behaviour and taking appropriate action against perpetrators whether they are tenants, their families, friends or visitors.
• At the same time, recognising that some individuals and/or families may need support to help them to work with us to change their behaviour so that it becomes acceptable
• Providing as much support as possible to victims/witnesses
• Routine monitoring of the service we provide by sending regular customer surveys
• Setting clear and challenging performance targets for staff, which we will review annually

Obligations of Council tenants

We expect all our tenants to abide by the terms of their tenancy agreement as set out in the You and Your Home leaflet (see Tenancy Management and Conditions)  We will explain details of the agreement clearly to all new tenants so they are aware of their responsibilities, in particular:

Condition 19
“You, your household and guests must respect the rights of other people and not do anything (either in or near the property or on the estate where the property is) which is illegal, immoral or would cause danger, a nuisance or annoyance, including harassment of other people. Harassment includes but is not limited to harassment because of a person’s race, sex, sexuality, age, mental health, physical disability, learning disability, religion or because they have HIV/AIDs. Harassment is an interference with the peace and comfort of any person in relation to the enjoyment of their property or facilities on the estate. If you, your household or guests break this condition you must pay to us the cost of cleaning up, clearing or making good any damage.”

Tenants are responsible for the behaviour of themselves, their families, friends, guests and visitors. On most occasions, if tenancy conditions are broken we will inform tenants and warn them.  If conditions continue to be broken, or in the case of some serious incidents then we will take legal action to make tenants comply with their agreement.  This may result in them being evicted. There will be occasions where we take immediate action, without warning, depending on the circumstances of the case.

Our Anti-Social Behaviour Policy is supported by a number of specific policies and these are explained in the menu opposite.

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