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Repairs

Repairs within your own home

You are responsible for repairs within your own flat or home, and should make your own arrangements for these.

If you, or someone you have employed, are carrying out repairs inside your flat you must make sure that no damage is done to communal areas or to the structure of the building.

You are liable for any damage caused to the building as it is owned by Sheffield City Council and you will have to pay for any such damage. This includes any damage caused by visitors or other members of your household.

Repairs in shared or communal areas

You do not have the authority to carry out repairs in shared areas, such as landings, hallways or stairways. You would not be covered by our insurance if you had an accident or caused any damage. Only Sheffield City Council or Sheffield Council may carry out this type of work.

Please report any communal repairs to the Kier service centre using our repairs hotline 0114 273 5555. You can find more information about doing this in the Order a repair section of our website. The phone number for emergency repairs, on evenings, weekends and Bank Holidays is 0114 2730101.

When reporting repairs to the service centre it is important to let them know any additional information about the reason for the repair. If you feel that the repair is needed due to vandalism or neighbour nuisance then please tell them when you are reporting the repair and the call centre can record it as such.