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What happens when I am offered a property?

When we offer you a property, we will invite you to view it.

If you decide to take the home, we will explain the tenancy conditions to you and ask you to sign an agreement accepting them. This will include paying your rent regularly, keeping your property in good condition and not causing a nuisance or danger to other people. 

Find out about your tenancy conditions.

Before you move into your new home we will make sure it is safe, secure and that services are working. Our priority is to provide you with a safe living environment. To find out what you can expect from us, please read our full set of property standards at the bottom of this page.

Once you have signed, we will cancel your housing registration. If you think you may want to move again, this is a good time to rejoin the register and start building up waiting time.

You can refuse the property if it is not suitable. Simply tell the area housing office straight away. They will withdraw the offer and you can carry on bidding for other properties.

However, if you have a priority, you may be restricted to where you can be housed and the number of offers made. If you are unsure, simply ask your local area housing office for advice - or whoever awarded you the priority.

 Find out about the checks carried out before you move into your new home

Vacant Property Standards 168Kb

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Please call:
North Call Centre on 0114 293 0000
South Call Centre on 0114 205 3333

 


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