When you request a repair, please must tell us:

• your name
• your address
• your phone number
• your property reference number (from your rent voucher book)
• what and where the repair is
• when someone can call to do the repair

For non-urgent repairs, you can agree a morning or afternoon for someone to call.

If you are out when a worker calls, your job will be cancelled and you will need to report the repair again and arrange a new appointment.

Prior to any repairs being done, an inspector may call at your home to assess what work is required. We will arrange a time that is convenient for you.

« Repair information