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We want to make it as easy as possible for customers to contact us and access our services. You can do so over the phone, or face-to-face in local housing offices, via email and our website or in writing.
To telephone us:
For all general enquiries
Please call 0114 293 0000 for North Sheffield and sheltered housing
Please call 0114 205 3333 for South Sheffield
The phone lines are open from 8am-5.30pm
To report repairs to your home
Please call 0114 273 5555 between 8am and 5.30pm
To report emergency repairs outside of office hours
Please call 0114 273 0101
Some calls may be monitored or recorded by Sheffield Homes and its partners for quality and training purposes.
To email us
Email enquiries@sheffieldhomes.org.uk
To write to us
You can contact us in writing either directly to your local housing office or to our main address, Sheffield Homes, PO Box 1918, Sheffield S1 2XX.
In person
If you want to contact us with queries about your tenancy or other housing issues please get in touch with your local housing office.
Online
You can get lots of queries resolved using easy forms on our website. Please visit our Do It Online page.
To make a complaint
We welcome your comments, complaints and suggestions. We have a comprehensive complaints procedure to make sure we resolve your complaint efficiently and effectively. The full details of how to make a complaint and how we will deal with it can be found on the Complaints praise and suggestions page.
Housing services provided by Sheffield City Council
Sheffield Homes manages council housing in Sheffield. Other housing services are provided by Sheffield Council. Here are some of the key contact numbers for Sheffield Council services.
Sheffield Homes Press Office
All press enquiries should go to our Communications Team. Please see Sheffield Homes Latest for their contact details.
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