Customer service standards

Leaflets about our customer service standards 

Valuing Equality and Diversity

Sheffield Homes opposes all forms of discrimination on the grounds of race, gender, sexual orientation, age, religion and disability. We are committed to working with our staff and with the people of Sheffield to develop and deliver high quality services that meet the needs of everyone in the city.

Our commitments to achieving equality and diversity and how we intend to make it happen are set out in our Valuing Equality and Diversity leaflet.

Customer Promises

Sheffield Homes customers have been helping us develop a set of Customer Promises for each area of our work, such as repairs or rents. These explain what you as a customer can expect from Sheffield Homes when we provide services.

Where to get these leaflets

You can download them from this page or pick them up from any of our offices. You can also call us on 0114 293 0000 or 0114 205 3333 and we will send you copies.