Sheffield Homes Customer Service Charter
The Customer Service Charter sets out the standards all our customers can expect us to meet.
These standards have been chosen because they are the things customers have told us
matter most to them.
We will review these service standards annually to make sure they continue to reflect what matters most to our customers.
This leaflet outlines:
- How quickly we reply to customers when they contact us
- We will provide information which is clear and easy to understand
- How well we keep customers informed
- How we respond properly to customer complaints
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Downloads
This leaflet outlines the standards you can expect from us (42.5 KB)