Rent Payments Made Simple
Paying the rent is one of the most important responsibilities you have with your tenancy with us. The money we collect from rents goes to pay for the services that we provide to you in your home, this includes repairs and maintenance, cleaning and managing estates.
We want to make it as easy as possible for you to pay your rent and other charges. We give you a wide choice of different ways to pay, so you can choose the best and most convenient one for you.
There are lots of different ways you can pay rent on your council home.
- Direct Debit is available for you to pay your rent direct from your bank account, with a choice of monthly dates - either on the 1st, 7th or 21st - or weekly every Monday. It is the most convenient way to pay once you have set it up and it will automatically change whenever you have a change in rent (such as a rent increase). We will of course write to you beforehand if the monthly amount is going to change. To request a form ring the North Call Centre on 0114 293 0000 or the South Call Centre on 0114 205 3333, contact your local area housing office or First Point at Howden House. Alternatively, a Direct Debit form can be downloaded at the bottom of this page.
- By Telephone with a Debit / Credit Card ring the North Call Centre on 0114 293 0000 or the South Call Centre on 0114 205 3333. Out of Office Hours you can ring the Automated Payment Line on 0114 273 5249 and choose option 2 when prompted, 7 days a week, 365 days a year. You will need you 14 digit rent reference number and your debit / credit card to make the payment.
- Post Offices, PayPoint, and E-Pay you will need your Allpay rent payment card. No charge is made for paying through any of these outlets. To find your nearest Post Office and PayPoint outlet, please visit the AllPay Website (new window).
- Howden House First Point using cash, cheque, debit card and postal orders. The counters are open 8:30am - 5:30pm, Monday to Friday.
- Online Payments can be made using a Debit or Credit Card if you wish to pay via the internet (new window).
- Standing Order at your local bank. Ring 0114 205 3333 or 0114 293 0000 or contact your local area housing office for an application form.
- Salary / Wage Deduction if you work for certain employers, such as Sheffield Homes, Sheffield City Council, Fire or Police service. Ring 0114 205 3333 or 293 0000 for details.
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Downloads
Please print and fill in this form to pay your rent by Direct Debit (417 KB)
Please print and fill in this form to pay your rent by Direct Debit (542 KB)
Please print and fill in this form to request a rent refund (10.3 KB)
Please print and fill in this form to request a rent refund (34 KB)