Day to Day Repairs (Information for Council tenants)
You should tell us as soon as you notice that a repair needs doing by calling The Repairs Service Centre on 0114 2735555.
Non-urgent Repairs can also be reported by: -
- Emailing sheffield.repairs@kier.co.uk
You can also report repairs in person at your local Sheffield Homes Area Office or use the downloadable form at the bottom of this page.
When you report a repair, you must tell us:
- your name
- your address
- your phone number
- your property reference number (from your rent voucher book)
- what and where the repair is
- when someone can call to do the repair
For non-urgent repairs, you can agree a morning or afternoon for someone to call. If you are out when a worker calls, they will leave a card, which you should return in 14 days to tell us when you will be at home. If you don't do this, the repair will be cancelled.
Emergency out-of-hours repairs
If you have an emergency outside normal working hours, at weekends or Bank Holidays, please phone:
- 0114 273 0101 for burst pipes, boarding up doors and windows, no electricity supply and all heating breakdowns
- 0800 111999 for gas leaks
- 0114 273 7693 for lift breakdowns
Before you let anyone into your home to carry out repairs, always ask to see their identity card.
