Timescales for day-to-day repairs
In April 2008 Sheffield Homes implemented a new style repairs programme, following a successful pilot in North Sheffield.
The aims of the new arrangements are to provide more flexibility for customers and reduce the amount of cancelled or "not in" calls. This will allow Sheffield Homes and Kier Sheffield to deliver a more efficient service.
There are now only four categories used to classify repairs. These are:
- Appointable - offered in 2 hour time slots for most non urgent repairs. If the customer is not at home at the appointed time the repair will be cancelled and the customer will need to make a new appointment via the contact centre;
- Emergency - this category has a 4 hour time limit and is used only for repairs where health and safety could be at risk;
- Urgent - a 24 hour category for urgent jobs;
- Planned work - for jobs that need planning due to the nature of the work.
The new process will be on trial across all of Sheffield Homes' housing areas for 6 months.
Customers should still report repairs in the same way, by calling the repairs service centre on 273 5555. If the call is made on a Sunday or a Bank Holiday then 273 0101 should be used.
Sometimes an inspector will look at non-urgent repairs first, calling at your home within two weeks. If they find that work is needed, it will be ordered for you.
Maintenance work which isn't needed straight away but is required for the long-term good of your home is usually done through a planned maintenance programme. Repairs such as brickwork pointing or external painting are done at the same time to a whole street or estate.
Maintenance work which isn't needed straight away but is required for the long-term good of your home is usually done through a planned maintenance programme. Repairs such as brickwork pointing or external painting are done at the same time to a whole street or estate.