Dealing with anti-social behaviour

What happens when I report Anti-Social Behaviour? 

• Interview you in private and take details of your complaint.

• Give you advice on our policies and procedures. 

• Enter your complaint onto our computer system and give it a reference number which you can quote when you contact us. 

• Give you a ‘receipt’ letter which confirms your complaint is received and contains your ‘call reference number’ and appointment details.   

• Give you an Incident Diary to complete.  We will explain how to complete it and what they are for.  Copies of a diary sheet, guide notes and an example of a completed form can be found on the links in the left hand column.  These are also available in community languages in the Translated Leaflets pages. Find the language you need and then open the Safe and Clean Estates page

• Make an appointment to see you again, within 10 working days or within 2 days if you are complaining of harassment.  This is to look at any incident(s) you have recorded on the incident diary and decide what action we can take.  

• Provide you with information on other people who may be able to help you.  For example, Mediation Sheffield (MESH) offer free and impartial mediation service to help people resolve conflicts.  Contact MESH on (0114) 2412771 for more information.

• In serious cases, where a violent or racially motivated incident has occurred, we will act immediately and ensure that appropriate action is taken.  

Dealing with your complaint 

• Deal with your complaint as quickly as possible 

• Aim to resolve the situation without moving anyone or taking legal action 

• Contact the person(s) you complained about.  We will work with them to resolve the problem, issue appropriate warnings and take any necessary action 

• Work with other agencies (e.g. the Police, Environmental Services and Social Services) to try and resolve the problem 
   

• Keep any information you give us strictly confidential 

• Ask your permission if we need to share your information with another agency 

• If legal action is required we may need to disclose information to the defendant or their solicitor.  We will only do this with your permission 

• Keep you informed of progress

• Contact you at least once every 2 weeks until your complaint has been closed

Closing your complaint 

• Contact you to explain why we are unable to take any further action on this complaint. 

• Confirm in writing fully our reasons for doing this. 

• Give you advice on what to do next.