Service Plan - Central Area
Each Sheffield Homes housing area produces an annual Service Plan, which describes what its priorities are for the coming year and what it plans to do over the next 12 months. The plans reflect the views of tenants in each area as well as the targets and priorities set by the Government.
Sheffield Homes also produce an overall Service Plan and key Service Standards.
Major Projects & Tasks for 2007/08
Safer/Cleaner/Greener Agenda
- Deliver green work for Registered Social Landlords
- Promote involvement in setting service standards via Estate Services Standards Group and walkabouts / ride-outs
- Promote and bring to area some of the NAT (Neighbourhood Action Team) initiatives focusing on prevention, engagement, education around Anti Social Behaviour including working in local schools, good neighbour & trader agreements
- By Autumn 2007 we will have Neighbourhood Wardens patrolling all Area Central estates
Customer Services
- Re-launch Manor Library First Point
Tenancy Management
- Tenancy Management to be more estate based, with officers to be out in the area more often
- Increase instances of post-tenancy visits during life of tenancy
- Explore and expand Neighbourhood Management initiative
Community Engagement
- Establish links with areas not currently represented
- Represent Sheffield Homes in the Manor Castle areas that have opted for stock transfer
- Partnership working across estates and area