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Customer Services
Customer Services in the North of Sheffield
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Sheffield Homes is committed to providing good quality, value for money services to the people of Sheffield in an efficient and courteous way.
Ours is a customer-focused service, providing comprehensive advice and information that is accessible to all and easily understood.
We do this by delivering a respectful, sensitive and confidential service at reception desks, on the telephone and in our written communication, and by keeping clear and accurate records and monitoring information.
A downloadable pdf version of our Customer Service Charter is available at the bottom of this page. Some of the key points of the charter are listed below: -
- We value and respect all our customers
- We will provide an easy to use service
- We will respond promptly to customers
- We will keep customers informed
- We will make sure what we say is easily understood
- Sheffield Homes is fair and accessible to all
- We welcome customers’ views - complaints, praise and suggestions – with a commitment to deal with each item quickly, effectively and responsively
- We are committed to getting it right
How we are performing in the North of Sheffield
We regularly check how we are performing against our committed targets. Use this link to find out our most recent achievements.
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Downloads
A downloadable pdf version of Sheffield Homes Customer Charter 2005. (132 KB)