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Satisfaction survey

A satisfaction survey was carried out of customers visiting First Point at Hillsborough during a 1-week period in March 2007.  51 people completed the survey.
 
The purpose was to gain an insight into how customers view the services provided at Hillsborough First Point. 
 
How do you rate the overall service?
 
Excellent          76%
Good               18%
Adequate          6%                 
Poor                 0%
Very poor          0%
 
How do you rate the time spent waiting? 
 
Excellent           85.42%
Good                12.50%
Adequate           2.08%            
Poor                  0%
Very poor           0%
 
How do you rate the comfort of the office?
 
Excellent            79.17%
Good                 18.75%
Adequate            2.08%            
Poor                   0%
Very poor            0%
 
How do you rate the information on display?
 
Excellent             65.31%
Good                  32.65%
Adequate             2.04%            
Poor                    0%
Very poor             0%
 
How do you rate the politeness of staff?
 
Excellent             87.76%
Good                  12.24%
Adequate              0%                 
Poor                     0%
Very poor              0%
 
How do you rate the helpfulness of staff?
 
Excellent             87.76%
Good                  12.24%
Adequate             0%                 
Poor                    0%
Very poor             0%
 
How do you rate the knowledge of staff?
 
Excellent             81.63%
Good                  18.37%
Adequate             0%                 
Poor                    0%
Very poor             0%
 
We are interested in customer views at any time, whether a complaint, praise or suggestion, at any time - not just when we carry out surveys.
 
You can look at the results of previous satisfaction surveys in the downloadable documents below.
 
 

Downloads
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Results of satisfaction survey from Sept 2005.  (22 KB)
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Results of satisfaction survey from December 2005.  (23.5 KB)
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Results of satisfaction survey carried out in March 2006 (21.5kb)  (21.5 KB)