Satisfaction survey
A satisfaction survey was carried out of customers visiting the Stocksbridge housing office, during a 1-week period in March 2007. 10 people completed the survey.
The purpose was to gain an insight into how customers view the services provided at the Stocksbridge housing office.
How do you rate the overall service?
Excellent 70%
Good 30%
How do you rate the time spent waiting?
Excellent 90%
Good 10%
How do you rate the comfort of the office?
Excellent 80%
Good 20%
How do you rate the information on display?
Excellent 80%
Good 20%
How do you rate the politeness of staff?
Excellent 100%
How do you rate the helpfulness of staff?
Excellent 100%
How do you rate the knowledge of staff?
Excellent 90%
Good 10%